PRIVACY POLICY

Carlton Hotel Istanbul Internet Privacy Policy 

We strive to deliver outstanding products, services, and experiences across the Carlton Hotel İstanbul and at every touch-point and guest interaction. We value your business and, most importantly, your loyalty. We recognize that privacy is an important issue. This Internet Privacy Policy demonstrates Carlton Hotel İstanbul's commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personal information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us when creating "profiles" on our websites.

On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.

More detail about the personal information we collect and the collection of information through web technologies is described below in the section called "Categories of Information We Collect.

Additional information about the terms of use of our websites is available in our Site Usage Agreement.

This Internet Privacy Policy applies only to the personal information that is collected on those public websites where we post this policy (i.e. not information collected elsewhere,) including zurichhotelistanbul.com and akturkhotels.com. 

Categories of Information We Collect 

Making Reservations
When you make a reservation or purchase a vacation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure and room preferences.

Hotel, Airline and Rental Car Packages
By selecting a package, you may conveniently book airfare and rental cars along with your stay. If you choose to do so, we will collect the information described above in connection with the reservation, as well as the names of the other travelers, the age of the driver of the rental car, and the three-digit code that appears on the back of your credit card. The packager, air, car and other service providers are third parties that have separate privacy practices.

Requests for Information 
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.

Planning Meetings and Events 
If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as street address, phone number, and email address. 

Contacting Us by Email with Questions or Comments 
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.

Electronic Postcards and Forwarding to Friends 
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include.

Legal Requirements 
Akturk Hotels Group will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).

Internet Privacy Policy Changes
In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.

Effective Date 
This Internet Privacy Policy is effective as of June 1, 2014.
 
 
Carlton Hotel Istanbul awaits you in the heart of the old city with its 126 recently renovated luxury rooms and an experience of over 30 years.

Carlton Hotel Istanbul Internet Privacy Policy 

We strive to deliver outstanding products, services, and experiences across the Carlton Hotel İstanbul and at every touch-point and guest interaction. We value your business and, most importantly, your loyalty. We recognize that privacy is an important issue. This Internet Privacy Policy demonstrates Carlton Hotel İstanbul's commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personal information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us when creating "profiles" on our websites.

On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.

More detail about the personal information we collect and the collection of information through web technologies is described below in the section called "Categories of Information We Collect.

Additional information about the terms of use of our websites is available in our Site Usage Agreement.

This Internet Privacy Policy applies only to the personal information that is collected on those public websites where we post this policy (i.e. not information collected elsewhere,) including zurichhotelistanbul.com and akturkhotels.com. 

Categories of Information We Collect 

Making Reservations
When you make a reservation or purchase a vacation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure and room preferences.

Hotel, Airline and Rental Car Packages
By selecting a package, you may conveniently book airfare and rental cars along with your stay. If you choose to do so, we will collect the information described above in connection with the reservation, as well as the names of the other travelers, the age of the driver of the rental car, and the three-digit code that appears on the back of your credit card. The packager, air, car and other service providers are third parties that have separate privacy practices.

Requests for Information 
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.

Planning Meetings and Events 
If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as street address, phone number, and email address. 

Contacting Us by Email with Questions or Comments 
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.

Electronic Postcards and Forwarding to Friends 
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include.

Legal Requirements 
Akturk Hotels Group will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).

Internet Privacy Policy Changes
In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.

Effective Date 
This Internet Privacy Policy is effective as of June 1, 2014.